FAQs

 

About Us:

What is Cultivate?
Cultivate is an online resource for kitchen inspiration. Our inspiration gallery features kitchen photos from our community of designers, architects, and manufacturers, in addition to our own selected collection of kitchen environments. The Cultivate community is invited to explore the many design alternatives as a way to discover their own point of view. Our Kitchen Articles section contains a knowledge base of topical articles that help orient homeowners to what they should consider when planning a kitchen remodel. Cultivate members are also invited to connect with designers and other trade professionals as they begin planning their own projects. Cultivate is produced and managed by Williams-Sonoma, Inc.

Account Inquires:

How do I change my username?
Click on the “My Account” link in the upper right-hand side of any page on the site. Once in “My Account”, edit your username in the “Username” field. Click “Save”.

How do I change my password?
Click on the “My Account” link in the upper right-hand side of any page on the site. Edit your password in the “Password” and “Confirm Password” fields. Click “Save”.

How do I cancel my account?
Click on the “My Account” link in the upper right-hand side of any page on the site. Then click the “Delete Account” button and confirm by clicking “Delete” again.

My Cultivate:

What is My Cultivate?
This is a central place on Cultivate.com that houses all of your favorite articles, blog posts and photos, as well as your Budget calculator, personalized style section, and your account information.

I used to have Inspiration Folders. What happened to it?
They’re still there! Click on the “My Cultivate” tab in the main navigation, then click “Favorites”, then “Photos”.  All of your folders will be there with all of your favorite photos.

How do I add my favorite Cultivate photos to a folder in My Cultivate?
Visit our Get Inspired gallery and click on a photo that you’d like to favorite. Once you’re viewing the photo detail, click on the button “Save to My Favorites”.  You can save it to a folder and then view them in My Cultivate.

How do I delete a photo in My Cultivate Favorites?
If there are photos that you would like to delete, simply click on the “x” icon in the upper-right corner of the photo. You will see a pop-up box to confirm you would like to delete this photo. Click “yes” and it will be removed.

How do I delete a photo folder in My Cultivate Favorites?
To delete a folder, click on “My Cultivate” from the main navigation, then click on “Photos” under the “Favorites” section. There is an “x” icon in the upper far-right side of the folder. Click on the “x”. You will see a pop-up box to confirm you would like to delete this folder. Click “yes” and it will be removed.

Can I upload photos of my own to My Cultivate?
This is a feature that will be coming soon.

How do I add my favorite blogs and articles to My Cultivate?
If you’re reading an article or blog post that you would like to favorite, click on the heart icon and it will be automatically saved to My Cultivate

Can I share My Favorites (articles, photos, blog posts) with friends?
At this time, sharing folders with friends is not available.

Can I retake the ‘Find My Style’quiz?
Yes, you can retake the quiz any time by logging into My Cultivate, clicking on the link found in My Style, Quiz Results.

I’d like to follow more styles. How do I do so?
Expand the arrow under “Add more styles” and follow as many as you like.
 

For Professionals:

Why should professionals join Cultivate?
Cultivate is a resource for professionals to showcase their work to homeowners who are passionate about their homes and focused on remodeling their kitchens. It’s also a great way to promote your business to potential clients and engage in an online community that’s focused on design.

Who should create a 'Showroom' or 'Manufacturer' profile?
If you produce your own products and typically rely on a dealer network or distributor to sell them, then you should create a Manufacturer profile.

If you have one or more showrooms where you display and sell your product, then you should create a Showroom profile to encourage homeowners and designers to visit your locations. At this time, you (or your showroom manager) will need to create a separate profile for each Showroom location. A Showroom profile is also ideal for a business that represents and sells multiple product categories and brands. You can specify each category of product you carry (e.g., appliances, tile & stone, cabinetry, etc.) in order to have your business display in respective search queries.

If your primary business is kitchen design, you should complete a Designer or Architect profile.

Does Cultivate endorse specific professionals?
Neither Cultivate nor Williams-Sonoma, Inc. endorses the designs or work of any professional to its audience or customer base. Cultivate may identify Kitchen Projects from specific professionals and feature those Kitchen Projects throughout its editorial content. Cultivate features articles of interest from select professionals as part of its consumer editorial (see ‘Kitchen Articles’). If you are interested in contributing content to Cultivate, please email us at trade@cultivate.com

How do I edit/update my Professional Profile?
Click on “My Cultivate” in the main navigation. Then click “Edit Profile”.  Here you can update your name, business name, location, certifications, company profile information, and email preferences.

Kitchen Projects and Photos:

How do I create a Kitchen Project?
Click on “My Cultivate” in the main navigation, and then click “Add Project” to get started. You will then be prompted to input some information about your Kitchen Project (title, description, style, colors, etc). You can organize your kitchen designs into several Kitchen Projects depending on how you’d like to showcase your work. Please tag your Projects as appropriate (e.g., if all your photos are showcasing a Modern design, select the “Modern” style). When you are finished describing your Kitchen Project and tagging the attributes, click “Save” (this information will help your photos be found in search). You will then be prompted to add 3-5 photos. After you upload a photo, you will be able to add another photo or view your Kitchen Project.

How do I delete a photo in my Kitchen Project?
Click on “My Cultivate” in the main navigation, and then click “Edit Projects”.  Click on the pencil icon in the lower-right section of the photo. Scroll to the bottom of the page and click “Delete”.

I’m having difficulty uploading a photo to my Kitchen Projects
Check to make sure your photo is in one of the following file formats: png, gif, jpg, jpeg. We recommend you uploada photo with dimensions of 1000 to 1200 pixels wide. Photos will be automatically constrained to a maximum of 1200 pixels in either dimension.

Where can I find my Kitchen Projects?
Your Kitchen Projects can be found under “My Cultivate” in the main navigation, then by clicking on “My Profile”. Photos from your Kitchen Projects will also be searchable by the facets you chose for each photo. We recommend when uploading photos to choose the appropriate attributes (e.g. style, location, etc).

Can I have more than one Kitchen Project? If so, how can I create additional ones?
Yes, you can create as many Kitchen Projects as you like. Click on “My Cultivate” in the main navigation, then click “Add Project”.

How many photos can I upload to each Kitchen Project?
There is no limit to the number of photos that you can upload to your Kitchen Projects.

Can I move a photo from one Kitchen Project to another?
Yes. Click on the “My Profile” tab and then scroll down to the “Uploaded Photos” section. Click the “Manage Photos” button and find the photo you would like to add to another Kitchen Project. Mouse over the photo and click on “Save”. Here you can select from a drop-down menu the Kitchen Project you would like to save your photo.

Can I organize the order of photos in my Kitchen Project?
Yes. You can choose the photo that you would like to appear as the primary photo for your Kitchen Project as well as drag and drop your photos into the order you would like them to appear. Go to “My Cultivate” and then click on “Edit Projects”.

How can I share my Kitchen Project?
While you cannot share your Kitchen Project with specific recipients at this time, your photos and Kitchen Projects will be searchable.

I’m having difficulty uploading my profile photo
Check to make sure your profile picture does not exceed 1MB, is in one of the following file formats: png, gif, jpg, jpeg and is between 80x80 and 300x300 pixels.